FAQs

Frequently Asked Questions

Ordering & Cancellation

How do I order? Add your items to the cart and check out securely.

Can I cancel my order? Yes, within 12 hours of purchase. Once processing begins, an order can't be cancelled but can be returned after delivery.

Will I get an invoice? A digital order confirmation and tax invoice are emailed right after purchase.

Shipping & Delivery

Where do you ship? Within India only.

How long does delivery take? Handling takes 1-2 business days and transit 3-4 business days, for a total of 5-7 business days.

What does shipping cost? Standard shipping is free on all orders.

How do I track my order? A tracking number from Delhivery, BlueDart or DTDC is emailed when your order ships.

Returns, Refunds & Exchanges

What is the return window? 7 days from the date you receive the item.

Who pays for return shipping? Return shipping is free. Email aksha.supprt@outlook.com to get a prepaid label.

When will I get my refund? Refunds go to your original payment method within 3-5 business days after we receive and inspect the return.

Can I exchange an item? Yes, within 7 days. Email aksha.supprt@outlook.com.

Payment & Security

Which payment methods do you accept? UPI (GPay, PhonePe, Paytm), Visa/Mastercard cards, net banking, and Cash on Delivery in eligible pincodes.

Is payment secure? Online payments are processed through Razorpay in INR, with SSL encryption and PCI-DSS compliant processing.

Contact & Business Info

Email: aksha.supprt@outlook.com
Phone/WhatsApp: +91 8871302996
Live chat is available on the website.
Hours: Monday to Friday, 9:00 AM to 5:00 PM IST. Orders are processed on Monday after weekends.
Address: Krishna Printing Press, A.B. Road, Shivpuri 473551 (M.P.), India